The STREEPI Five-Stage Inclusion Framework

Leading organisational commitment.

Sustainable inclusion requires more than good intentions. It depends on leaders who embed inclusion into organisational strategy, decision-making and accountability.

This stage examines how leadership, governance and policy work together to create a culture where inclusion is valued, supported and continuously improved. When leaders demonstrate commitment, inclusion becomes part of how the organisation thinks, acts and grows.

Is inclusion embedded understanding in the fundamental grounding of the organisation?

Every inclusion journey begins by ensuring people have the resources they need to participate. This includes physical accessibility, assistive technology, accessible information, reasonable adjustments and appropriate support.

While these resources remove immediate barriers, they are only the foundation. On their own, they do not create an inclusive organisation. Lasting inclusion requires organisations to move beyond individual accommodations and begin embedding participation into the way they design, operate and lead.

Do stakeholders have the resources they need to participate?

Embedding inclusion by design.

Inclusive organisations don't rely on adaptations after barriers have been identified. They design environments, services and experiences that enable participation from the outset.

This stage explores how physical infrastructure, digital environments and organisational systems work together to create seamless, inclusive experiences. When inclusion is considered by design, organisations reduce barriers, improve independence and create better outcomes for everyone.

Is participation embedded as the norm into the physical design of the organisation?

Embedding inclusion into everyday practice.

This stage examines the user experience of the organisation. It explores how people actually experience everyday operations, communication, service delivery, workflows and interactions.

By understanding the reality of the user experience, organisations can identify where systems work well, where barriers remain and where meaningful improvements can be made. 

What is the user experience really like operationally?

Strengthening understanding, collaboration and participation.

An inclusive organisation is built on strong relationships. This stage explores how employees, customers, partners and communities understand, support and work with one another to create an environment where everyone can participate.

When relationships are built on trust, empathy and shared understanding, inclusion becomes part of everyday interactions, strengthening collaboration, belonging and long-term organisational success.

Do people understand, support and enable one another to participate?